Privacy Policy & Personal Data Protection Notice
We respect your privacy and are committed to handling your personal information responsibly.
This website is operated by Casey Low, an independent property consultant and operator of an independent property marketing team. We provide information and marketing assistance relating to affordable housing and property projects, including Residensi Wilayah (RUMAWIP), Rumah Selangorku, PPAM and selected private residential projects.
This Privacy Policy and Personal Data Protection Notice explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or contact our team.
This notice is intended to provide transparency regarding our personal data practices in accordance with applicable Malaysian personal data protection requirements.
1. Information We Collect
Depending on how you interact with our website or contact our team, we may collect the following information:
Information you provide to us
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Full name
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Age
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Telephone or WhatsApp number
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Email address
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Marital status
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First-home buyer status
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Monthly income
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Monthly loan or financial commitments
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Preferred property or project
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Information relating to your property enquiry
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Documents or information voluntarily provided for eligibility or preliminary loan assessment
We only request information that is reasonably relevant to assisting you with your property enquiry, eligibility assessment or housing loan pre-assessment.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
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IP address
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Browser and device information
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Pages visited
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General website usage information
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Referral or traffic source information
This information may be collected through website technologies, analytics tools, cookies or similar technologies where these tools are enabled on our website.
2. How We Use Your Personal Data
We may use your personal information for the following purposes:
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To respond to your property enquiry
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To check your preliminary eligibility for affordable housing programmes
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To conduct a preliminary housing loan assessment
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To assist you in understanding application requirements
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To provide information about available property projects
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To assist with document preparation and application guidance
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To provide project availability and registration updates
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To contact you through telephone, WhatsApp, email or other communication channels regarding your enquiry
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To improve our website, services and customer experience
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To maintain records of enquiries and consultations
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To comply with applicable legal or regulatory requirements
We will not use your personal information for purposes unrelated to your enquiry unless permitted by applicable law or where you have provided the appropriate consent.
3. Property Developers, Authorities and Other Parties
Where necessary and appropriate, information you provide may be shared with relevant parties for the purpose of assisting with your property enquiry or application.
Depending on the service requested, these parties may include:
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Property developers or their authorised representatives
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Relevant housing programme authorities
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Financial institutions or loan-related parties
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Professional service providers involved in the property application process
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Technology or service providers supporting our website and communication systems
We will only disclose information where it is reasonably necessary for the relevant purpose and, where required, with your consent.
We do not sell your personal information to third parties.
4. Housing Loan Assessment
If you request a preliminary housing loan assessment, you may voluntarily provide financial information such as income and existing financial commitments.
Any preliminary assessment provided by our team is for general guidance only and does not constitute a loan approval, financial guarantee or commitment by any bank or financial institution.
Final loan approval is subject to the assessment and decision of the relevant financial institution.
5. WhatsApp, Email and Other Communication
When you contact us through WhatsApp, telephone, email or other communication channels, information contained in your communication may be used to respond to your enquiry and provide the requested assistance.
Please avoid sending sensitive documents or information unless they are reasonably required for the service you have requested.
6. Marketing and Property Updates
If you have contacted us or requested information about a property project, we may contact you regarding:
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Project updates
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Registration openings
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Unit availability
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Affordable housing opportunities
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Property-related information
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Application or eligibility updates
You may request that we stop sending marketing or promotional communications at any time.
To opt out, simply contact us using the details provided below.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand website usage and measure marketing or website performance.
Depending on the tools enabled on the website, these may include analytics, advertising or website performance technologies provided by third-party service providers.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Third-Party Websites and Links
Our website may contain links to external websites, including official government portals, property developers, financial institutions and other third-party websites.
These external websites have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website before submitting personal information.
9. Protection of Your Personal Data
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should also take reasonable precautions when submitting personal information online.
10. Retention of Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining enquiry records, resolving enquiries and meeting applicable legal or business requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
11. Your Rights
Subject to applicable law, you may have rights to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Withdraw consent where processing is based on consent
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Request that we stop using your information for direct marketing
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Make enquiries regarding how your personal information is being processed
Malaysia's Personal Data Protection Commissioner recognises rights including access, correction and withdrawal of consent, subject to the applicable legal requirements.
If you wish to make a request, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements.
The latest version will be published on this page together with the updated date.
We encourage visitors to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or would like to request access, correction or withdrawal of your personal information, please contact:
Casey Low
Independent Property Marketing Team
Property Consultant | Affordable Housing Specialist
📱 WhatsApp / Phone: 010-265 2088
📧 Email: casey126properties@gmail.com
Serving Kuala Lumpur & Selangor
14. Independent Property Marketing Disclaimer
This website is operated by an independent property marketing team and is not affiliated with, endorsed by, or an official website of any government agency.
Information relating to RUMAWIP (Residensi Wilayah), Rumah Selangorku, PPAM and other housing programmes is provided for general information and marketing purposes.
Eligibility requirements, project availability, prices, application procedures and other information may change. Visitors should verify the latest requirements with the relevant government authority, developer or official source.
Acknowledgement
By submitting information through this website or contacting our team, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed for the purposes described above.